Complaints, Defects, and Functional Limitations
We're sorry that your product has defects. To assist you as quickly as possible, please provide us with:
📸 A photo of the damage or a detailed description of the defect or functional issue.
📦 Original packaging: If available, it may be required for further processing.
Important information:
- Depending on the product and manufacturer, different procedures apply for handling complaints.
- Some manufacturers require troubleshooting steps before approving a return. These steps ensure that the issue is not caused by simple settings or an easily fixable issue.
- If you have already attempted any troubleshooting, please let us know.
What happens next?
📌 Once we have your information, we will work with the manufacturer to determine the next steps.
🔍 In most cases, the product must be inspected before a replacement or repair is approved. A direct exchange is generally not possible without prior inspection.
⚖️ Warranty or insurance case?
- Manufacturer's warranty: If the defect is due to a manufacturing issue.
- Insurance case: If the product was damaged due to external factors (e.g., dropped).
We will inform you as soon as we receive feedback from the manufacturer and will do our best to find a quick solution for you!