onyo FAQ
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Employee
Manager
Account & Set-Up
Order and Shipping Process
Return Process
Contract Management
Employee
Delivery and Assembly
Order
Product Information
Return Request and Insurance Case
Miscellaneous
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onyo FAQ
Employee
Manager
Account & Set-Up
Order and Shipping Process
Return Process
Contract Management
Employee
Delivery and Assembly
Order
Product Information
Return Request and Insurance Case
Miscellaneous
Employee
What happens to my home office equipment when I leave the company?
What should I do if I have received incorrect/damaged goods?
Can I track the shipping of my ordered products?
Delivery and Assembly
How can I change or correct my delivery address in hindsight?
How do I receive the invoices?
I want a tech product that is not available on the platform – what can I do?
When will my order arrive?
How does the assembly of my table work?
I have an insurance claim
Can I exchange products if I don’t like them?
Some product parts are missing
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Order
What is pooling and why is it necessary?
Why can’t I confirm the acceptance?
What happens to my equipment when I leave the company?
Your rental period is ending soon – what happens when the contract expires?
How do I sign the installation confirmation?
Enter the serial number for confirmation of receipt
Can I dispose of the boxes?
I am leaving my company – what happens to my equipment?
What is "Pooling" and why does the order need it?
Why can't I confirm the installation of my order yet?
What happens when my rental period ends?
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Product Information
My desk won’t move up or down
Trackball Logitech Mouse is not working
Series 1 chair: Replacing the armrest
I have an issue with one of my ordered products
Return Request and Insurance Case
Issue with an Ordered Product
