Claims, Defects & Malfunctions
Sorry that your product has issues! To assist you quickly, we need the following:
📸 Photo or description of the defect
📦 Do you have the original packaging? (Sometimes required for returns)
🔍 Troubleshooting & First Steps
Depending on the manufacturer, certain checks are required before a replacement or repair. If you’ve already tried some troubleshooting steps, let us know!
🛠 What Happens Next?
1️⃣ We contact the manufacturer or supplier
2️⃣ If necessary, the product will be sent for inspection
3️⃣ We will update you on the next steps
⚠️ Warranty or Insurance?
- Manufacturer’s warranty applies to defects
- If damage was caused by external factors (e.g., dropping), it might be an insurance case
Please contact us via the contact form and we will get in touch with you as soon as possible!